Frequently Asked Questions
Why shop at Crochet Toolbox?
When you shop at Crochet Toolbox, you are buying our expertise and years of experience at crocheting. We are always here to help and answer any questions you may have about crochet or any of our products. We just love talking about crochet!
Not only that, when you buy from us, you are supporting a small business, ran by real humans, that value a human touch and pride ourselves on our customer service.
How much is shipping?
We charge a flat rate of £1.50 for standard delivery and £2.50 for express delivery.
All orders are dispatched by the next working day via Royal Mail or Evri.
If you have any special shipping requests, such as a preferred courier, please contact us and we will do our best to accommodate.
How can I contact customer support?
If you have any questions, or need assistance, please reach out to us via our contact page, or email us at hello@crochettoolbox.com
Can I suggest new products?
We love hearing suggestions from our customers! If you have any suggestions for new products, please contact us via our contact page, or email us at hello@crochettoolbox.com
What is your returns policy?
At Crochet Toolbox, we’re dedicated to providing high-quality crochet tools and accessories and pride ourselves on our customer service. If you're not completely satisfied with your purchase, we’re here to help. You can view our full returns policy here.